Frequently Asked Questions
Q:
Do you have
an inventory of your stock of books, music and video on a computer?
A:
No, we do not, unfortunately. Because of the volume of trading, selling
and buying that goes on at each of our locations every day, plus our
large volume of material, we would have to spend more time creating
and updating a database of inventory than we would stocking and helping
customers! For this reason, we do not maintain a database at this time.
Q:
Can I call and
have you look for a specific item?
A:
Yes. Even though we do not maintain a database inventory, we often have
a very good idea of what we carry on our shelves. Please keep in mind
when calling that we have to go out and physically search for your item.
Some searches, such as for a religious book, may be impossible because
of the size of the section, and because our non-fiction is not categorized
by author or title, only subject. In this case it is suggested that
you come in and do a thorough search for your item. Fiction, on the
other hand, is categorized by author, so if you have an author's name
on hand when making a fiction book request and we can usually check
for you on the phone. Music and video searches can also usually be carried
out if you know the title and (in the case of music) artist of the item.
Please try to keep your requests to one or two items.
Q: What
if I don't know the title or artist or author of the item I am
looking for?
A:
We may still be able to do a search with partial information, so you
can call and ask regardless. We recommend using one of the links provided
on our Link Page to make use of a web site that
might assist you in locating the information you need.
Q: If
a specific item comes in, can you hold it for me and call if I
leave my name and phone number?
A: Because
of our lack of computer inventory, and because of the volume of
requests we receive from customers every day, we are unable to
do this. You are welcome, however, to call periodically to check
on the availability of the item you are looking for.
Q: Can
you put items on hold for me when I shop at the store?
A: Yes.
You may hold up to 6 items for a total of 7 days. Exceptions are
video games and DVD's, where we will only hold 2 items for up
to 3 days. Unclaimed holds at the end of 7 or 3 days will be re-shelved.
Q: Can
I email an item request to you online?
A: Yes,
you may, visiting our contact page. Provide as much detail as
possible in your request when you send it (author, title, artist,
etc.) Please keep in mind that you will recieve a response within
a few days only if we find the item.
Q: Does
Jellybean's do mail order?
Q: Can
you tell me how much you will pay for my items over the phone?
(or can you tell me what the market value of my item is?)
A: In
most cases, we can only give you a general idea of what we can
pay for something over the phone. To get an exact price, you must
bring the items into the store. To determine the market value
of an item, such as an old book, you must receive an appraisal.
Unfortunately, Jellybean's does not offer this service.
Q: Does
Jellybean's guarantee what it sells against defects?
Q: Why
is your store called Jellybean's?
A: A
very good question! Check out our About Us page
to get the answer.
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